Refund Policy

Scope

This policy covers credit you buy for your NightRouter account by any payment method we offer: VND bank transfer, USDT (BEP20) and, where offered, card and other methods processed by Waffo Pancake.

When you can get a refund

• Unused purchase: within 14 days of the purchase, if none of the credit from that purchase has been used. You get back the amount paid for that purchase, less the USDT network fee described below for USDT payments.
• Duplicate or wrong charge: if you were charged twice for the same purchase, we refund the duplicate payment; if you were charged the wrong amount, we refund the difference. If that extra payment was added to your balance, we remove the matching credit when we refund it, and any part of that credit you have already used is not refunded. Either applies once we or the payment processor confirm it.
• Top-up not credited: if a payment succeeded but the credit did not reach your account, we either add the credit or refund the payment, as you prefer.
• Long outage: if the service was unavailable for more than 72 hours in a row because of a fault on our side, we compensate you, at your choice, with extra credit or a partial refund of unused credit in proportion to how long the service was unavailable, up to the amount you paid for credit in the 30 days before the outage.
• Account closed by us without a breach of the Terms on your part: we refund the remaining unused credit.

What is not refunded

• Credit that has already been used for API requests.
• Unused credit after the 14-day window, unless one of the other cases above applies.
• Free, bonus or promotional credit.
• Credit left in an account you close yourself, unless it qualifies under the cases above.
• Accounts suspended or closed for breaking the Terms of Service.

How to ask for a refund

Email support@nightrouter.ai from the email address on your account, or, if your account has no email address, include enough details for us to verify that the account is yours. For card orders you can also use the Waffo Pancake order receipt. Include:

• your username;
• the date, amount and payment method, with the transaction reference (or the transfer note, or the blockchain transaction hash);
• the reason for the request.

Review and payment of refunds

• We normally review a request within 3 business days and reply by email.
• Approved refunds go back to the original payment method: card refunds through Waffo Pancake, usually within 5–10 business days depending on your bank; bank transfers to the account that sent the money; USDT to a BNB Smart Chain (BEP20) address that you give us and confirm in writing — do not give an exchange deposit address unless the exchange accepts BEP20 USDT to it.
• We do not charge a processing fee for refunds. For every USDT refund, the blockchain network fee for sending it is deducted from the amount sent back.
• Credit that matches the refunded payment is removed from your NightRouter balance.

Chargebacks

Please contact us before opening a chargeback or payment dispute so we can solve the problem quickly. While a dispute is open, we may suspend the account linked to that payment.

Your legal rights

Nothing in this policy limits refund or cancellation rights that the law of your country gives you and that cannot be waived.

Changes and contact

We may update this policy and will publish the new version on this page. Each purchase is governed by the version in force when you made it. Questions: NightRouter · support@nightrouter.ai.